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Privacy Notice

We are Enjoy (UK) Limited, a company registered in England and Wales. Our company registration number is 10107012. We, along with our parent U.S. company, Enjoy Technology, Inc. (together “Enjoy”), provide delivery, setup, expert help, and other services as more fully described below (“Services”) in connection with products purchased from our Partners and other providers.

At Enjoy, your privacy is very important to us. This Privacy Notice describes the information we collect, how we collect it, how we use it, how we protect it and how we share it.

This Privacy Notice applies to the information that we collect through our website (https://www.uk.enjoy.com) and our applications and services (collectively “Services”). Please take the time to familiarize yourself with our policies, and if you have any questions, please contact us at help@uk.enjoy.com. This Notice is incorporated into and is subject to our Terms of Service.

Information we collect and how we collect it

Information you provide to us.

You may directly provide information to us when you call, email, or otherwise contact us with a question or request. Depending on the purpose of your interaction with our Services, you may provide your name, mailing address, email address, phone number, and other personally identifiable information. When using our website, you may directly provide your post code in order to determine whether our Services are available in your area.

You may also provide information to us if you choose to complete a customer satisfaction survey about your experience with our Services, which helps us provide a superior customer experience.

You may also provide information about devices you own or use and your interests when such information is relevant to the Services we provide to you. We may collect this information through our website; during a face-to-face visit; or through a text, email or telephone interaction with our team.

Information we collect from our product Partners

We also receive information about you from our product Partners, such as device manufacturers and mobile service providers, when you order our Services through such a Partner. For example, when you order a device from a product Partner and directly opt-in to receive an Enjoy Service with your new device, we receive information necessary to enable us to contact you, schedule our Services, tailor our Services to your needs, and deliver our Services. Such information includes:

  • the delivery address for your new device,
  • SKU details,
  • your order ID number with our Partner,
  • customer account number,
  • reservation ID,
  • full name,
  • email address,
  • contact phone number,
  • billing address, and
  • Partner plan details.

Information we collect from your use of our Services

We may collect information about you during our Service visits, including your signature and the last four digits of your ID in order to verify that we are delivering your device to the correct person. During our visits we learn about devices you own or use, how you use such devices, and other information, such as your interests, hobbies, and apps that you use, as we endeavor to create a Service experience that meets your needs.

We collect information related to your interactions with our website to create a superior customer experience for you. This information includes your IP address, browser and device characteristics, information you search for, locale, and referring URLs.

Cookies

We use various technologies to collect information, including cookies that we save to your device. Cookies are small data files stored on your hard drive or in device memory. We use cookies to improve our Services and your experience and to allow you to access and use our Services without re-entering your username or password. You can instruct your browser, by changing its options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. If you do not accept cookies, however, you may not be able to use all aspects of our Services.

For further information on cookies, visit www.aboutcookies.org or www.allaboutcookies.org

How we use your information

We use your information to enable us to contact you regarding our Service, schedule our Services, tailor our Services to your needs, and deliver our Services. With your consent, we may use information we collect to fulfill your orders and requests for products, Services or information; establish and manage your accounts with us; analyze, personalize, and improve our Services for you. We may also use your information to communicate with you, including responding to your comments, questions, and requests; providing customer service and support; and providing you with information about our Services, including technical notices, updates, security alerts, or administrative messages, with your consent.

With your consent, we may combine de-identified information about you with similar information from other customers and website users and use the combined anonymous information to analyze and improve our Services. We may also use the information we collect to investigate and prevent fraudulent transactions, unauthorized access to our Services, and other illegal activities.

We may also use the information we collect for other purposes about which we notify you and request any additional consent required.

How we share and disclose your information

We may share your information with our service providers and other third parties to the extent necessary to enable them to perform services on our behalf., such as payment processing, hosting, targeted advertising and analytics services. With your consent, we may share your information with our product Partners to help them better serve your needs.

We may disclose your information to a third party if (a) we believe that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process, or governmental request, (b) to enforce our agreements, policies, and terms of service, (c) to protect the security or integrity of our products and services, (d) to protect the property, rights, and safety of Enjoy, you and our other users, or the public from harm or illegal activities, (e) to respond to an emergency that we believe in good faith requires us to disclose information to assist in preventing the death or serious bodily injury of any person, or (f) to investigate and defend ourselves against any third-party claims or allegations.

We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. In such an event, the information subject to transfer is limited to information in our possession at the time of the event, which is limited by our data retention schedule (please see “How long we retain your information”). We will notify you of such a change in ownership or transfer of assets by posting a notice on our website.

International data transfers

Data we collect may be transferred to, stored and processed in any country or territory where one or more of our Enjoy group companies or service providers are based or have facilities. While other countries or territories may not have the same standards of data protection as those in your home country, we will continue to protect personal data that we transfer in line with this privacy policy.

Whenever we transfer your personal data out of the European Economic Area (EEA), we ensure similar protection and put in place at least one of these safeguards:

  • We will only transfer your personal data to countries that have been found to provide an adequate level of protection for personal data.
  • We may also use specific approved contracts with our service providers that are based in countries outside the EEA. These contracts give your personal data the same protection it has in the EEA.
  • Where we use service providers in the United States, we may transfer personal data to them if they are part of the Privacy Shield scheme, which requires them to provide a similar level of protection of your personal data to what is required in the EEA.

If you are located in the EEA, you may contact us for a copy of the safeguards which we have put in place for the transfer of your personal data outside the EEA.

Your rights

You always have the right and ability to not provide information to us, subject to applicable minimum information that we require to provide our Services.

You have the following rights with respect to your personal data:

  • You have the right to access your personal data.
  • You have the right to rectification of any incorrect or incomplete personal data.
  • In certain cases, you have the right to erasure of your personal data, unless we have reason to believe that such information was used in furtherance of fraud or a crime in connection with our Services.
  • You have the right to restrict or suspend processing of personal data.
  • You have the right to withdraw consent to use of your personal data at any time. The withdrawal of consent will not affect the lawfulness of any processing done before the consent is withdrawn.
  • You have the right to object to processing of personal data for direct marketing purposes.

Additional information about individual rights to personal data can be found at https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/

If you would like to exercise any of these rights, or have any questions regarding your data protection rights, please contact us at help@uk.enjoy.com.

Please note that we may need certain personal data to enable us to provide you with the Services or information you ask for, so changes you make to your preferences, or restrictions you ask us to make about our use of your personal data, may affect the Services or information we can provide to you.

How we protect your information

We take reasonable measures to protect your information. Please be aware, however, that despite our efforts, no measures are perfect or impenetrable and no method of data transmission can be guaranteed against any interception or other type of misuse.

How long we retain your information

In order to protect your privacy, we retain the information we collect for no longer than is necessary to operate our business. How long we need to keep your personal data depends on the type of data and what we use it for. For example, if you contact us after a Visit to ask a follow-up question about your device, we might need your customer account number to confirm your details and any notes from your initial Visit. When we no longer need your data, we will delete it or anonymize it by removing all personally identifiable information (“PII”) that can be used to trace back to you.

Children's privacy

Our Services are not directed to individuals under the age of 13. We make reasonable efforts to prevent the collection of personal information from children under the age of 13. If we become aware that a child under the age of 13 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact us at help@uk.enjoy.com.

Other Websites

Our website contains links to other websites. This Privacy Notice only applies to this website, so when you link to other websites you should read their privacy policies, including but not limited to those of our Partners. Enjoy does not assume any responsibility or liability for the handling of information by our Partners’ sites, or any other third-party site, and you should carefully review the privacy policy, and other terms and conditions, before using.

Feedback

If you have questions or comments about our Privacy Notice, your information, our use and disclosure practices, your consent choices, or if you believe we have breached a privacy law, please contact: dpo@enjoy.com.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe we have not handled your request in an appropriate manner. For information on contacting the ICO please see their website at https://ico.org.uk/concerns/

Changes to our Privacy Notice

We may change this Privacy Notice from time to time. If we make any changes, we will notify you by revising the "Last Updated" date at the bottom of this Privacy Notice and, in some cases, where appropriate we may provide you with additional notice (such as adding a statement to the homepage or sending you an email notification). Please check back frequently to see any updates or changes to the Privacy Notice.